Frequently Asked Questions

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. After dispatch, delivery typically takes 10–20 business days to Canada and the United States, and 14–30 business days internationally. You'll receive a tracking number by email as soon as your order ships. Full details on our Shipping & Delivery page.

Do you offer free shipping?

Yes. Free shipping to Canada and the US on orders of $75 USD or more. Orders under $75 ship for a flat $4.99 USD. International orders ship for a flat $12.99 USD.

Do you ship internationally?

We ship to most countries. Delivery times vary by destination — see our Shipping & Delivery page for the ranges by region. If you're not sure we ship to your country, write to us and we'll check.

Can I track my order?

Yes. You'll receive your tracking number in your shipping confirmation email. Tracking usually updates within 24–48 hours of the first scan.

Can my order arrive in several packages?

Yes — if your order contains pieces from different production partners, they may ship separately and arrive on different days. You'll receive a tracking number for each shipment and the total shipping cost on your order covers all of them.

Can I change my shipping address after ordering?

Within the first 12 hours of placing your order, write to us and we'll update it at no cost. After that, the order has gone to our production partners and the address can't be changed.

Returns and Refunds

What is your return policy?

You have 14 days from delivery to tell us about a defect, a damaged piece, or that you'd like to return something for change of mind. Defective or damaged pieces get a full refund (including shipping), typically without needing to send the item back. Change-of-mind returns are at your cost. Full details on our Returns & Defects page.

My item arrived damaged — what do I do?

Email us at byhimself.info@gmail.com with your order number and a photo or short video of the issue, within 14 days of delivery. We respond within 1–2 business days and in most cases issue a full refund without asking you to return the piece.

How long do refunds take?

Approved refunds are issued immediately to your original payment method. Your bank typically posts them within 5–10 business days.

Can I cancel an order?

Within the first 12 hours of placing your order, yes — write to us. After that the order has been sent to our production partners and we can't cancel it; you can still return it for change of mind once it arrives.

Products

Are your products good quality?

Every product is chosen personally. We stand behind each piece with a defect policy that doesn't ask you to pay for return shipping on a damaged item. If something arrives wrong, we fix it.

Why do dimensions matter so much on your product pages?

Our pieces are often smaller or larger than they look in photos — we list dimensions in both centimeters and inches on every product page, and we recommend you check them before ordering. If a specific measurement matters for your use, write to us and we'll confirm it for the exact variant you're considering.

Do you restock sold-out items?

We try to restock popular pieces when we can. Email us at byhimself.info@gmail.com and we'll let you know when your item is back in stock.

Still have a question?

Email byhimself.info@gmail.com — we respond within 1–2 business days, Monday to Friday.